Refund policy
Refund & Replacement Policy
At Suunaar, every piece is carefully inspected before dispatch to make sure it reaches you in perfect condition. This policy explains what to do if something is not right with your order.
Replacement Policy
We offer a replacement if your item arrives damaged, defective, or is not the item you ordered. We do not accept returns or exchanges for change of mind.
How to make a claim
- Contact us within 3 days (72 hours) of delivery.
- Send clear photos or a short unboxing video showing the issue, along with your order number.
- Our team will review your claim and reply within 2 working days.
What happens next
- If your claim is approved, we will send a replacement of the same item.
- If the exact design is no longer available, you can choose a similar product of equal value or a refund.
- Approved refunds are processed within 7 working days, by bank transfer or mobile wallet for Cash on Delivery orders.
- We cover the return delivery cost for approved claims.
Conditions
- The item must be unused and unworn, and returned in its original packaging with all included materials (pouch and care card).
- Damage caused by misuse, water, perfume, chemicals, or improper handling is not eligible.
- Slight differences in colour or finish caused by lighting or screen settings are not considered defects.
- Claims made after 3 days from delivery may not be accepted.
- Delivery charges, if any, are non-refundable.
Order Confirmation & Cash on Delivery
We may contact you by WhatsApp or phone to confirm your order before dispatch. Orders we are unable to confirm may be cancelled. Please make sure your phone number and address are correct.
Contact Us
Email: contact@shopsuunaar.com
WhatsApp: +92 341 4639493
We're here to help and will work to resolve any concern fairly.